• Your phone call will be answered by a live person.  We do not hide behind voicemail. 
• Voicemails and emails are returned within 24 hours.
• We serve as a resource to our retail partners and provide information whether or not a submission is involved.
• We make efforts to understand the needs of your client before submitting to underwriters.
• Our job is to find the best home for a risk even if it is not with one of our markets.
• We enjoy providing assistance and offering solutions to unusual problems. We are creative and seek out innovative ways to write business.  
• We provide timely updates on our marketing efforts and offer weekly status reports on difficult placements.
• We are committed to quality control.  Our policies are issued quickly and accurately.  We do not outsource any administrative tasks.

 
We understand we need to earn your business on a daily basis.  If an interaction with MDO does not meet your expectations, we want to hear about it.  Please click here to send a note directly to the Managing Partner, Michael Donnelly.